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Holiday
Inn Express We had flown in from Amsterdam at the completion of our world tour on Sept 15th 2005 and after renting a car drove to the hotel. During our check in at the Holiday Inn Express Hotel I immediately noticed that the staff were friendly and quite accommodating. We had previously been informed that we would pay a particular price and didn't recheck the actual price of the room during check in. That is always a must do… Our
crews have stayed in the world's best hotels and at times, the world's
worst. Our extensive 3-week stay in the Holiday Inn Expressway Hotel
in the Miami area was to be a real test of the company's customer
satisfaction policy, in which we would soon discover if they really did
value their customer's satisfaction. After
a few days in the hotel, we noticed maintenance problems with the various
vending machines and that the elevator's safety certificate was expired.
We mentioned the problems to the front desk and expected excuses, as is
most often the case when dealing with any business. We were surprised and
quite satisfied when we received a quick response from the manager; Mr.
Marco Mejia informing us that he would
personally take care of the problems. They were corrected the next day. Our
rooms were quite comfortable and the real asset to us was the free
wireless Internet in the rooms. It is a real must for us, as we are
constantly making uploads and checking our 100's of daily emailed
inquiries. The rooms were well furnished and each had ice-cold
air-conditioning, another must for Miami. A full breakfast is also
included in the price. At
the end of our 21-day stay I checked out and received the final bill for
the room…I was quite shocked and really disappointed. I asked to speak
with the manager, but unfortunately; he was not in at the time. The desk
clerk could do little but charge my credit card the full amount. I fully
anticipated that we would be in for a long uphill battle to ever achieve
satisfaction in regard to the matter, but nothing further could be done at
that time. We loaded up our car and headed north to begin our extensive
tour of the entire eastern seaboard of the USA. At
the first opportunity I sent an email to the Holiday Inns Customer
Relations Dept. I was not
really expecting too much, but again I was surprised the very next morning
with their replied emailed, and as that I had posted my direct cell phone
number, I even received a phone call. After only a few minutes of
explaining the price difference she acknowledged the problem and stated
that she would refund the entire amount of our $1,050 dollar stay. I have
ventured to and fro & completely around this planet many times and
have stayed in literally thousands of hotels, but I have never been as
gratified by the responsive actions of any company… anywhere. The rep
insisted that the total paid funds be refunded and within 3 days it
was…all of it! No one could expect more… If
you have any doubt about which hotel to stay in anywhere in the USA or
Canada…don't doubt the quality and excellent service from this chain of
premium hotels…they really do care! Travelers
Digest highly recommends the family of Holiday Inn hotels. Click here for more information This Review, its contents and/or opinions are expressed &
written by the Touring Editor; This editorial in its entirety is the sole property of Travelers Digest and may not be distributed, sold or copied without prior written permission of Travelers Digest and/or its licensed representatives.
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